Mechanism for Grievance Redressal

M/s Zingool Technologies Private Limited has a diplomatic approach towards the Consumers / Ez Partners and takes all precautions to offer the best services to them. However, in case of unavoidable circumstances Zingool Technologies Private Limited has devised a perfect system to solve the problems that Consumers / Ez Partners may face.

1. 1. M/s Zingool Technologies Private Limited with the Consumer Protection (Direct Selling) Rules, 2021 and Consumer Protection Act, 2019 and have also instructed our Ez Partners to do so.
2. 2. M/s Zingool Technologies Private Limited maintains a register to keep the track of Grievances received from Consumer / Ez Partner in either of the mentioned modes – Calls / Written Application / E-mail / Walk-in / Online Grievance Cell, etc. Each Grievance is numbered, (To facilitate easy tracking) acknowledged within 48 hours of its receipt at the Grievance Redressal Cell and Zingool Technologies Private Limited records the time taken to resolve it.
3. 3. Grievances received are feeded into the internal Grievance software. A unique track ID is generated against all the Grievances and is intimated to the Consumers / Ez Partners on their registered E-mail ID and Mobile Number within 48 hours of its receipt at the Zingool Technologies Private Limited’s end.
4. 4. Consumers / Ez Partners need to keep the unique track ID secure with them in order to track and follow-up the outcome. /li>
5. 5. Zingool Technologies Private Limited has appointed Mr. Nikhil Verma, as the Grievance Redressal Officer. Contact details of the Grievance Redressal Officer are as mentioned below:
   1. Name: Mr. Nikhil Verma
   2. E Mail: [email protected]
   3. Contact No: +91 99118 75656
6. 6. Grievance Redressal Officer will redress the grievance within 30 days from the date of receipt of Grievance.
7. 7. In case there is a delay of more than 30 days in resolving the issue, he / she will inform the Consumers / Ez Partners with reason of delay on their registered E-mail ID.
8. 8. In case the Consumer / Ez Partner is still not satisfied with the resolution offered, he / she can approach the National Consumer Helpline or the State Consumer Helpline for effective mediation / resolution and thereafter a Consumer Forum / Court of appropriate jurisdiction

Note : This Grievance Redressal Mechanism to be read as part and parcel of the Contract Agreement entered by an Ez Partner as the same is not reproduced in the agreement for the sake of brevity.